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Hard Goods
-CD’s, Books, Jewelry, stickers, magnets etc.
We guarantee your satisfaction 100%. If you are not satisfied with your purchase for any reason, simply return the product and your purchase price will be refunded, less shipping and handling charges. All products to be returned must be returned and received within 30 days of the sale date in re-saleable condition. Please make arrangements to mail items early so they arrive to us before the 30days. We strongly advise you send merchandise back via US Postal Service "Insured Mail". We cannot be responsible for lost return shipments.
CD’s must not be opened and have their Shrink wrap removed.
eBook Downloads
In order to protect use from possible fraud you are strongly urged to review and acknowledge the conditions under which you may apply for a Refund/Exchange of the downloaded product you purchased from us. Every customer is obliged to agree with the terms of our Refund/Exchange.
Refund Policy
Since freespiritualebooks.com is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
• non-delivery of the product: due to some mailing issues you do not receive a delivery e-mail from us;
• download issues: it may happen that you are having problems while downloading the product;
• irreparable defects: although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team's approval;
Contact us
Our Support Team is ready to provide you with timely and efficient professional assistance. Be sure that we will find the best convenient solution for your query. We will gladly review your problems per your contacting us via following means:
e-mail: Orders
Please, give it 24-48 hours for our Support Team to get back to you on the problem.
Requests for a refund are accepted at Orders within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please, make sure your request does not contradict our Terms and Conditions.
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